Policies & Procedures
Safeguarding Escalation Flowchart v1.0
Document owner | Registered Manager / Director |
Approved by | Mrs. Tavleen Sharma (Registered Manager) |
Version | 1.0 |
Review frequency | Every 12 months or following any significant incident |
Next review date | 12 months from issue or earlier if required. Next formal review date: 01-04-2027 |
STAFF MEMBER IDENTIFIES A SAFEGUARDING CONCERN
(abuse, neglect, injury, exploitation,
self-neglect, medication concern,
unsafe practice, disclosure, etc.)
─────────────────────────────────────────────────────
ENSURE IMMEDIATE SAFETY
• Call 999 if immediate danger or medical emergency
• Preserve evidence where appropriate
• Reassure service user
• Do not investigate independently
─────────────────────────────────────────────────────
REPORT IMMEDIATELY TO MANAGEMENT
FIRST POINT OF CONTACT:
┌────────────────────────────────────┐
│ Noorvir Singh │
│ Care Coordinator │
└────────────────────────────────────┘
↓
SECOND LEVEL ESCALATION:
┌────────────────────────────────────┐
│ Lisa │
│ Scheduler & Compliance Manager │
└────────────────────────────────────┘
↓
MANAGEMENT ESCALATION:
┌────────────────────────────────────┐
│ Manish Sharma │
│ Operations & Recruitment Manager │
└────────────────────────────────────┘
↓
REGISTERED MANAGER ESCALATION:
┌────────────────────────────────────┐
│ Tavleen Sharma │
│ Registered Manager & Director │
└────────────────────────────────────┘
↓
SENIOR ACCOUNTABLE LEAD:
┌────────────────────────────────────┐
│ Ashish Sharma │
│ Nominated Individual & Director │
└────────────────────────────────────┘
─────────────────────────────────────────────────────
ADDITIONAL INTERNAL SUPPORT
┌────────────────────────────────────┐
│ Gerald Mhlanga │
│ Trainer │
│ (Training, competency support,
│ safeguarding awareness support│
└────────────────────────────────────┘
─────────────────────────────────────────────────────
EXTERNAL SAFEGUARDING REFERRALS
(by Registered Manager / Senior
Management)
• South Gloucestershire Adult Safeguarding Team
• Local Authority Children Safeguarding Team
• Care Quality Commission (CQC)
• Police
• Emergency Services
• GP / District Nurse / NHS Professionals
• DBS / Regulatory Bodies where required
─────────────────────────────────────────────────────
DOCUMENTATION REQUIREMENTS
• Complete Incident Report Form
• Record factual information only
• Complete Body Map if required
• Record actions taken and persons informed
• Maintain confidentiality
• Follow Duty of Candour requirements where applicable
─────────────────────────────────────────────────────
IMPORTANT PRINCIPLES
• SAFEGUARDING IS EVERYONE’S RESPONSIBILITY
• NEVER DELAY REPORTING CONCERNS
• NEVER PROMISE ABSOLUTE CONFIDENTIALITY
• NEVER INVESTIGATE ALONE
• ALWAYS ESCALATE IMMEDIATELY
• SERVICE USER SAFETY IS THE PRIORITY
─────────────────────────────────────────────────────